Privacy policy
Atelic Privacy Policy
Last updated: October 10, 2025
At Atelic (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website or purchasing from us, you agree to this Privacy Policy.
1. Personal Information We Collect
We collect personal information to help us provide our products and services, process your orders, and improve your experience. This may include:
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Name
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Email address
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Billing and shipping address
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Phone number
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Payment information (processed securely via Shopify — we do not store full payment details)
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Purchase history
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Device and browser information
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IP address and location data
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Marketing preferences and communication history
We collect this information when you:
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Visit our website
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Place an order
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Subscribe to our newsletter or updates
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Contact us via email or social media
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Participate in surveys, giveaways, or events
2. How We Use Your Information
We use your personal information to:
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Process and fulfil your orders
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Communicate with you about your purchase or account
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Provide customer support
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Send updates, marketing materials, and special offers (only if you’ve opted in)
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Improve our website, products, and customer experience
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Detect and prevent fraud or misuse
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Comply with legal obligations
You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
3. Sharing Your Information
We only share your information when necessary to operate our business or as required by law. We may share your personal information with:
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Shopify, our e-commerce platform (you can read Shopify’s privacy policy at https://www.shopify.com/legal/privacy)
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Payment providers (e.g. Shopify Payments, PayPal, Apple Pay)
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Shipping partners to deliver your order
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Email and marketing services (e.g. Klaviyo, Meta, Google Ads)
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Analytics and performance tools (e.g. Google Analytics)
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Professional service providers (e.g. accountants, IT support, legal advisors)
These third parties only access your information to perform their role and are required to handle it in compliance with privacy laws.
4. Data Storage and Security
Your information is securely stored on Shopify’s servers and in trusted third-party systems that comply with international security standards.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
5. Cookies and Tracking
We use cookies and similar technologies to:
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Personalise your shopping experience
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Analyse website traffic
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Remember your preferences
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Deliver relevant ads
You can disable cookies in your browser settings, but some parts of our site may not function properly if you do.
6. International Data Transfers
Some of our service providers (including Shopify) may process or store your personal information outside Australia, including in the United States, Canada, and other countries.
We take reasonable steps to ensure that these providers handle your data in a way that complies with the Australian Privacy Principles.
7. Access and Correction
You have the right to:
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Access the personal information we hold about you, and
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Request correction if it’s inaccurate, out of date, or incomplete.
To do this, please email us at hello@atelic.com.au.
We’ll respond within a reasonable timeframe, usually within 30 days.
8. Retention of Data
We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
When information is no longer needed, we will securely delete or anonymise it.
9. Your Rights Under Australian Law
Under the Privacy Act 1988 (Cth), you have rights to:
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Access and correct your personal information
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Make a complaint if you believe your privacy has been breached