Refund policy

We believe in intentional purchasing. If you're unsure about sizing, fit, or details — reach out before ordering. We're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible, items must be:

• Unused and unworn

• In the same condition as received

• Returned in original packaging

Return shipping is at the customer’s expense. We recommend a trackable shipping service, as we can’t guarantee receipt of returned items.

Exchanges

We offer exchanges for the same item in a different size, subject to availability. Please email us to confirm stock before sending anything back.

If your desired size is unavailable, we can offer store credit or a refund.

Final Sale

Items marked as final sale cannot be returned or exchanged. Please choose carefully and reach out with any questions before purchasing.

How to Start a Return or Exchange

Email us at hello@atelic.com.au with your order number and reason for return or exchange. We’ll guide you through the next steps.